Hey there Isaac,
The first thing I'd like to do is thank you for the preface, I don't here a ragging tone at all in your comments. I'd also like to add some of the concerns you have were actually real while others were odd one off cases. Without making a ton of excuses, I will state launching a new product is hard. I've had the privilege of being on board with incredible companies to develop and launch new products. There's always a hope for a perfect product but they don't start out in that realm. Ask La Marzocco, Baratza, Mavam, Synesso or any manufacturer for that matter how many tweaks and changes they made to what they hoped was a final product, after launch. Consumers and professionals are the best fine tuners and believe you me, they are loud and clear with expectations. We welcome and love that feedback.
Slayer is a better company today in so many ways than they were 10 years ago and believe it or not even in the past year we have really turned up the QC measures and support team to ensure better solutions for all. But you didn't write me to get a bunch of excuses, you want answers to your questions Isaac and I will help you to the best of my ability. Additional questions are best explained by Nate or Nelson with Slayer Support, firstname.lastname@example.org.
Temp control- I'm assuming you are writing towards the espresso extraction? I'll revisit the firmware development and my performance notes to share very specific feedback in a different reply. (Friday fever What I do remember is the system is not your average, run of the mill heat exchange setup. But for the sake of getting you some answers and not scattered memories it's a savvy and detailed system that is actually stable when tuned properly.
Steam wand delay- yes, there is a delay, for most it is manageable in bar flow adjustment. That doesn't mean we have dismissed the issue of delayed shutoff and tolerate it. We are aware and working on shortening that delay. Of course Isaac, there are outlying issues where the delay is extreme and while I can't speak for the support team, I know they hustle to troubleshoot those issues.
flow rate is too high resulting in after market restrictors- if this is relating to delay in the steam shut-off, maybe but I couldn't name a specific fix here that relates to that statement. I'd have to check in with our support team for proper context.
shower screens are too high which results in channeling- that is news to me. I brew on both Slayer Espresso and Slayer Steam and channeling happens when I overdose or don't follow best practices for grind, dose, tamp. I'm happy to followup with our support team to be certain.
With regards to the manual, we did have many delays in having a completed manual upon shipping the first few batches of Slayer Steam. Delays in production, changes and advancements in crating and accessories also meant delays in copy and changes to our manual. That is no longer an issue.
I'm happy to get you more detailed answers and share my email with you for faster responses once your machine arrives. Please excuse the typos and such. My potential freckles are calling, summer is finally here in Seattle and it's kind of glorious outside.
thanks for getting in touch, glad I caught this before the weekend- Sarah
p.s. email@example.com for faster replies, BH is fine if you don't want to leave this platform.